Your order comes with a 30-day return policy, which starts from the date of purchase.
To be eligible for a return, your item must be completely brand new, with the shield’s sticker cling and tags still attached, and in its original packaging. Apparel items must have the tags still attached and not be worn or washed in any way.
To start a return, please contact us by clicking on the “chat” button at the bottom right of this website, via email at email@example.com or by phone at (626) 581-8811, Monday to Friday, 8:30 AM to 5:30 PM PST. Please make sure to have your order number or proof of purchase ready. If your return is accepted, we will send instructions on how and where to send your package. Items sent back to us without notifying us via the options mentioned above will not be accepted.
We do not process direct exchanges. The fastest way to ensure that you get the item you want is to return the item that is in your possession, and once the return is accepted, make a separate purchase for the item of your choice. Fitment issues are not covered under warranty, as such return shipping will not be covered, as well as any related accessories (e.g. liner kits).
The warranty covers any defects or damages within one (1) year of the item’s purchase date.
If the return request is accepted and product’s issue is covered under warranty, a return shipping label will be supplied. Any reported issues will be repaired first; a replacement will be sent only if the product is beyond repair.
If the return is received, inspected, and approved, you will receive an email notification and the refund will be sent to the payment method that’s on file with the original order. Processing times can range from 3 to 5 business days depending on your bank or financial institution.